Refund Policy

Refund Policy

Last updated: September 22, 2026

1. Overview

At Squishmees, we take pride in every handmade plush toy we create. If you are not completely satisfied with your purchase, we're here to help. Please read our refund policy carefully.

2. Returns

We accept returns within 14 days of the delivery date. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In its original packaging
  • Accompanied by proof of purchase (order confirmation or receipt)

Because our products are handmade, we are unable to accept returns on items that have been used, washed, or altered in any way.

3. Non-Returnable Items

The following items are not eligible for return:

  • Custom or personalized orders
  • Items marked as final sale
  • Gift cards

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will arrange a replacement or full refund at no additional cost to you. Please include photos of the damage in your message.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment within 5–10 business days.

Please note that shipping costs are non-refundable unless the return is due to our error.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us and we will do our best to accommodate your request.

7. How to Initiate a Return

To start a return or exchange, please contact us at:

My Store
Email: squishmees.plushies@gmail.com
Website: Squishmees.com

Please include your order number and the reason for your return. We will respond within 2–3 business days with return instructions.

8. Shipping Your Return

You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.